Shipping/Return Policy

SHIPPING / RETURN POLICY

Thank You for ordering with Kacia's Extensions

WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.

processing, shipping, and handling

PROCESSING TAKES 2-3 BUSINESS DAYS AFTER ORDER IS PROCESSED SHIPPING TAKES 3-5 BUSINESS DAYS  (If you ordered on Friday your order will be processed on the next business day which is Monday.)  excluding holidays and  weekends 

After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please our contact customer service email

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.

NO RETURNS OR EXCHANGES

WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE SIGN PACKAGES

We are not responsible for any stylist trying to custom color or dye your virgin hair outside of "Kacia extensions ", because we understand that everyone is not a colorist or a specialist at coloring hair extensions .

ALL SALES ARE FINAL

Q. What if I receive my order and its missing parts or incomplete?

Email us at [email protected] subject the email URGENT MISSING PARTS

* All orders are required to have a signature there are no exceptions. *

By placing an order with us, you are acknowledging that you have read our all our policies, terms & conditions.

* I hope this page was very helpful. If you have a question that hasn't been answered please submit them to [email protected]